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Someone hates you!
This is probably what you think when a customer leaves a negative review for your business.
Unhappy customers who leave you a bad review usually don’t hate you – they just want their complaints to be heard, addressed, and validated. Now, sometimes there are people who just plain don’t like you. It’s bound to happen.
Either way, you need to respond to all reviews, especially negative ones.
Nearly 90% of customers read online reviews for local businesses-and the majority trust online reviews as much as personal recommendations.
Your online reviews are your reputation on the web, and your reputation makes or breaks your business.
So how do you respond to a bad review of your business? How do you protect your reputation online? How do you keep customers coming to you, and not your competition? What do you need to do to turn a bad review into a selling point for your business, and FAST?
Many of these questions and others like them are answered in the graphic below, but all of them are answered in our FREE complete guide to handling negative reviews.
Want to put these 10 best practices into motion?
Our free complete guide to handling bad online reviews contains examples of what to do (and what NOT to do) when responding to reviews, from local businesses as well as Fortune 500 companies, and explains the “what” and “why” behind each best practice.
It will also give you exclusive insider information on the best tools for enhancing your reputation, responding to negative reviews, and bolstering your social media presence-all while saving you time.
Get started on protecting your business online today!